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If you need help navigating our site, have trouble logging in, or want to learn more about the fuel and cargo auction process, OceanConnect.com has the Help Solutions for you. Our Frequently Asked Questions (FAQ) area covers many of the most common questions asked by our customers. Our Online Tutorial and Help Guide will give you in-depth overviews of the site and how it works; and our OC Advocates are always ready with live expert help.


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HELP GUIDE

The OceanConnect.com Help Guide provides a complete in-depth reference to the OceanConnect.com Web site and all of OceanConnect.com's goods and services. To view Organizational Administrator or System Administrator help files, members must log in first.

Click here to view the general OceanConnect.com Help Guide online or click the PDF link below to download it for printing and viewing offline.

PDF file download


Filename:

OC_general.PDF


Size:

164 KB



PDF file download


Filename:

Org_Manager.PDF


Size:

37 KB



PDF file download


Filename:

Sys_Admin.PDF


Size:

91 KB



TUTORIALS

If you’re a new or prospective member of OceanConnect.com, you might want to take our online tutorial. It will introduce you to OceanConnect.com's various features and allow you to initiate, participate in, and complete sample transactions.


PDF file download


Filename:

OC_tutorial.PDF


Size:

246 KB



Get Acrobat Reader

The OceanConnect.com Tutorials and Help Guides require the FREE Acrobat Reader from Adobe.





OC Advocates

OC Advocates are available at:
+1 914 285 7100
+44 207 553 6729.

At OceanConnect.com we take customer service seriously, so each member account is assigned an OC Advocate who will become familiar with your business, your on-site activity, and your personal needs.

OC Advocates are your personal representatives at OceanConnect.com, so please give them a call. They'll be happy to help.